Refunds

Kits, ranks and other store items are digital and are usually delivered quickly, so purchases are generally non-refundable once the entitlement has been granted. We may consider a refund for duplicate charges, failed delivery or other exceptional cases if support is contacted first.

• Contact support before opening a payment dispute so we can review the issue.
• Chargebacks without prior contact may result in account suspension or removal of delivered benefits.
• Make sure your Steam and Discord links are correct before purchasing.

Delivery time

Most purchases are delivered automatically within a few minutes, but delays can happen during restarts, wipes or service maintenance. If an order is still missing after a reasonable wait, open a support request with your order details.

VIP through wipes

Timed VIP or donor benefits normally remain active for the duration purchased, even when the server wipes, unless a package specifically states that a physical starter kit or one-time bundle resets with wipe progression. Always check the package description for details.

Need purchase help?

If you have a delivery issue, duplicate payment, or question about a kit, VIP rank or entitlement, the support team can help review it.